timebet Privacy Policy

1.1 timebet operates an online gaming and sports betting platform accessible at timebet.app, serving players primarily in the Philippines. As a responsible operator, we take the privacy of our users seriously and are committed to handling personal data with transparency, integrity, and in accordance with applicable law.

1.2 This Privacy Policy applies to all personal data collected through the timebet website, mobile platform, applications, customer support channels, and any other services we provide (collectively, the "Platform"). It applies to all registered users, visitors, and any other individuals whose personal data we process in connection with the Platform.

1.3 This Policy should be read alongside our Terms and Conditions, which govern your use of the Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms and Conditions.

1.4 timebet acts as the data controller for the personal data collected through the Platform. Our Data Protection Officer (DPO) can be contacted at the details provided in Section 13 of this Policy.

2.1 Information You Provide Directly. When you register an account, use our services, or contact us, we collect information you provide, including:

• Identity Data: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's license, SSS/GSIS number);
• Contact Data: Email address, mobile number, and residential address (including barangay, city/municipality, province, and postal code);
• Financial Data: Bank account details, GCash or PayMaya account numbers, BDO/BPI/Metrobank account information, and transaction history;
• Account Data: Username, password (stored in encrypted form), account preferences, and communication preferences;
• Verification Documents: Copies of government-issued IDs, proof of address, and other KYC documentation submitted during the verification process;
• Communications: Records of your correspondence with our customer support team, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically. When you access and use the Platform, we automatically collect certain technical and usage data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information;
• Usage Data: Pages visited, features used, games played, bets placed, session duration, click-stream data, and referring URLs;
• Location Data: General geographic location derived from your IP address (country and city level). We do not collect precise GPS location without your explicit consent;
• Cookie Data: Information collected through cookies and similar tracking technologies, as described in Section 6.

2.3 Information from Third Parties. We may receive information about you from third-party sources, including:

• Identity verification and KYC service providers;
• Payment processors and financial institutions;
• Fraud prevention and anti-money laundering screening services;
• Publicly available sources, including government databases and credit reference agencies.

3.1 timebet uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your timebet account, including verifying your identity and age (21+ requirement), processing deposits and withdrawals, and providing access to our games and services;
• Service Delivery: To operate the Platform, process bets and transactions, calculate winnings, and provide customer support;
• Legal Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012 (RA 10173), Anti-Money Laundering Act (RA 9160 as amended), and applicable gaming regulations. This includes conducting KYC checks, filing mandatory reports with the Anti-Money Laundering Council (AMLC), and cooperating with regulatory authorities;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal or prohibited conduct on the Platform;
• Responsible Gaming: To monitor gaming behavior, identify signs of problem gambling, enforce self-exclusion requests, and implement responsible gaming tools;
• Communications & Marketing: To send you transactional notifications (account activity, deposit confirmations, withdrawal updates), service announcements, and, where you have opted in, promotional offers and bonus information relevant to Filipino players;
• Platform Improvement: To analyze usage patterns, conduct research, test new features, and improve the overall performance and user experience of the Platform;
• Dispute Resolution: To investigate and resolve disputes, enforce our Terms and Conditions, and protect the rights and interests of timebet and our users.

3.2 We will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your consent or as otherwise permitted by applicable law.

4.1 timebet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the gaming and betting services you have registered for;
• Legal Obligation: Processing is required to comply with our legal and regulatory obligations, including KYC, AML reporting, and age verification requirements;
• Legitimate Interests: Processing is necessary for our legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights and freedoms;
• Consent: Where we rely on your consent (e.g., for marketing communications or optional data collection), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5.1 timebet does not sell your personal data to third parties. We may share your information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Service Providers: Third-party vendors who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, IT infrastructure and cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable law;
• Regulatory & Law Enforcement Authorities: Government agencies, regulators, and law enforcement bodies in the Philippines where disclosure is required by law, court order, or regulatory directive. This includes mandatory disclosures to the Anti-Money Laundering Council (AMLC) and the National Privacy Commission (NPC);
• Gaming Regulators: Relevant Philippine gaming regulatory authorities as required for licensing, compliance, and audit purposes;
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of timebet's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections;
• Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal, compliance, or financial purposes, subject to confidentiality obligations.

6.1 timebet uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, analyze usage, and support our security and fraud prevention measures.

6.2 Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraudulent activity. These cannot be disabled;
• Performance & Analytics Cookies: Help us understand how users interact with the Platform by collecting aggregated, anonymized usage data. This allows us to identify popular features and improve overall performance;
• Functional Cookies: Remember your preferences (such as language settings and display options) to provide a more personalized experience;
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and activity on the Platform. These are only set with your consent.

6.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Your consent to non-essential cookies is requested when you first visit the Platform and can be updated at any time through your account settings.

7.1 timebet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

7.2 Retention Periods:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention requirements.

7.3 When personal data is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

8.1 timebet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Multi-factor authentication options for account access;
• Regular security audits, vulnerability assessments, and penetration testing;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Staff training on data protection and information security best practices;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, timebet will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with the Data Privacy Act of 2012.

8.3 While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by timebet:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which this Privacy Policy fulfills;
• Right of Access: The right to request a copy of the personal data we hold about you and information about how it is processed;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

9.2 To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 13. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

10.1 The timebet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling laws. We do not knowingly collect personal data from individuals under the age of 21.

10.2 If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned to the payment source after deducting any applicable processing fees.

10.3 If you believe that a minor has registered an account on the Platform, please contact us immediately at the details provided in Section 13 so that we can investigate and take appropriate action.

11.1 timebet primarily processes and stores personal data within the Philippines. However, some of our service providers and technology partners may be located in other countries, which may result in your personal data being transferred to and processed in jurisdictions outside the Philippines.

11.2 Where such transfers occur, timebet ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require recipients to provide a level of data protection equivalent to that required under Philippine law.

11.3 By using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

12.1 timebet reserves the right to update or modify this Privacy Policy at any time. We will notify you of material changes by posting the updated Policy on this page with a revised "Last Updated" date and, where appropriate, by sending a notification to your registered email address.

12.2 Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed of how we protect your personal data.

12.3 If you do not agree to the revised Privacy Policy, you must cease using the Platform and may close your account in accordance with our Terms and Conditions.

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

Data Protection Officer — timebet
[email protected]
Metro Manila, Philippines

General Support
[email protected]

13.2 You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government website.